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01/21/2010
Volume of marketing material sent out and responses generated - This shows how well your business is doing. it show this by how many product you sold, how much money you made, and how much profit you are getting in.
21 Jan 2010 13:13:03
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No. of damaged or faulty goods returned - This is all about your product. It about weather your product is in good use. A example of this is E.g when a products keep getting sent back this bascially mean there or something wrong with the product and it shouldnt be sold, and also it mean if the customers service is keeping the product in good shape Average order-fulfilment times - This is about the time it take for the product to get to the customers or getting back to the sales person. One example is In a fastfood restarunt people...
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Informal Customer Feedback - Is bascially when you ask a customer if everything is alright. and example of this when you have a meal and the waiter say " is everything alright", And then the customers tells the waiter his opionon or what he wants. Customer Questionnaires - This is basically market research. design a questionair about your business or about your customers for them to fill out. When you get your questionnair back then you take what they have put and listen to what they say. Customer Comment Cards- You will noramlly find this in a restruant. All it...
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