02/02/2010

Mystery Customers- Some retailers employ customers to visit their company to analyze haow the customer service is like, then after thios they can leave feedback.

Complaint Letter- This is a letter left by a cusstomers revealling the business' negative aspects. A complaint can be made by telephone, or letters. This can show the business business is developing a error in a certain area.

Compliment Letter- Is a letter to a company to thank them for providing a good service or it could be a good praise. For example if i went to young enterprise Oxford school to buy a christmas card and they treat me very nice as usual i will right a letter complimenting them on their product and the service they give me.
2 Feb 2010 15:04:14

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Staff Feedback- is when a member of staff gives feedback on how the company is doing. Normalll a member of staff pretends to be a customer and reviews the company's product and how the company is doing overall. Also staff feedback use the comments left by customers to report to their manger on the company's work. For example when a customer goes to a sho- they can leave a note about how they were treated at the shop e.g if the customer service was good/bad then when the staff read these they can go to report to their manager to...
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Hand warmers did'nt work when i got home - people that our product didn't work we often say to them to come back to the shop with the product with a recipt so we can offer a refund or exachange the products. The Glass Around my gel candle smashed when it got too hot. We ask them if our product endangered a customers health. Then we would tell them to come back with a receipt for the product so we could offer them a refund or exchange the product. As part of making our cusomer service better. " I bought...