02/02/2010

Staff Feedback- is when a member of staff gives feedback on how the company is doing. Normalll a member of staff pretends to be a customer and reviews the company's product and how the company is doing overall.
Also staff feedback use the comments left by customers to report to their manger on the company's work. For example when a customer goes to a sho- they can leave a note about how they were treated at the shop e.g if the customer service was good/bad then when the staff read these they can go to report to their manager to say what people think. Or when the employee reviews how another member of staff treated a customers for example if a customer came in the shop and asked for assistance and a employee ignored them.
2 Feb 2010 14:44:37

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